The Role
The VP of Operations role at Marcus & Millichap is open because Olympia is growing, and Process Improvement is suddenly our busiest department. This position rewards Customer Service and Conflict Resolution mastery with $210,000 - $288,000, team collaboration, and ownership of what you ship.
Key Responsibilities
- Turn 12 of pattern recognition into faster general calls
- Partner with peers to troubleshoot issues and share practical knowledge
- Field curveballs from Olympia clients without losing the thread
- Show up for the unglamorous general maintenance nobody volunteers for
- Execute core VP of Operations duties with accuracy and consistency
- Translate fuzzy stakeholder asks into a crisp Problem Solving plan
- Chase down the root cause instead of slapping on a patch
- Keep WA reporting accurate enough to bet decisions on
What You'll Bring
- The composure to deliver bad news early and clearly
- The reliability that lets a manager stop checking in
- Demonstrated ability to teach what you know to someone greener
- Comfort steering general conversations toward a decision
Founded by engineers who believe small teams ship great software, Marcus & Millichap now serves customers across the country from its Olympia, WA office. We keep our process light so engineers can spend their energy on Customer Service and Problem Solving, not bureaucracy.
Joining Marcus & Millichap means $210,000 - $288,000, strong benefits, and a culture where senior engineers actively mentor newer talent.
We bumped the date today, signaling this VP of Operations search is ongoing.
Click apply, tell your story, and let Marcus & Millichap be the place it finally clicks.
Skills
- Conflict Resolution
- Process Improvement
- Problem Solving
- Cross-Functional Collaboration
- Facilitation
- Customer Service
Benefits
- Bring Your Dog to Work
- Critical illness insurance
- Team building activities
- Free laptop and tech setup
- Catered lunches
- Personal Shopping
- Hospital indemnity insurance
- Annual company offsite
- Professional Development
- Cost-of-living adjustments
- Tuition reimbursement
- Bike-to-work program
- Flexible Hours
- Floating Holidays
- Recreation Area