The Role
A Technical Support Specialist at Dollar Tree turns market noise into a sequence of yeses, and Cold Calling is how the signal gets through. Look past the title and you'll see $90,000 - $133,000, a NV base, and a senior role that asks you to lead, not just execute.
Key Responsibilities
- Spot which Sparks accounts are about to churn and win them back
- Walk new sales marketing clients through onboarding so they stick around
- Translate Avaya dashboards into stories the sales floor actually uses
- Run the senior account like it's the only one that matters
- Analyze campaign metrics and optimize spend against revenue targets
- Carry a $90,000 - $133,000-tier quota and the playbook to hit it
What You'll Bring
- 6 years of learning when to trust the process and when to break it
- Meticulous attention to detail across every deliverable
- A portfolio or work samples that demonstrate your sales marketing expertise
- Strong time-management skills and a bias toward action
- Equal parts Problem Solving depth and Process Improvement curiosity
Dollar Tree is a small but community-minded NV company that punches well above its weight in the sales marketing space. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.
Pay starts strong at $90,000 - $133,000, mentorship runs deep, and the road from senior to lead is paved with real benefits.
As of today's date, this Technical Support Specialist req has not been filled.
The team in Sparks, NV is one strong Technical Support Specialist away from complete, and that could be you.
Skills
- Problem Solving
- Churn Reduction
- Customer Satisfaction Surveys
- Email Support
- Cold Calling
- Intercom
- Five9
- Avaya
- Customer Journey Mapping
- Ticket Management
- Delegation
- Process Improvement
- Leadership
- Prioritization
Benefits
- Remote work flexibility
- Global mobility program
- Annual bonus program
- Leadership development programs
- 401(k) Plan
- Game room and recreation space
- Lactation support and nursing rooms
- Company Outings
- Retiree medical benefits
- Pension Plan
- COBRA continuation support
- Telemedicine and virtual care access