The Role
Most sales marketing teams chase volume, but Public Service Institute's Senior Customer Service Representative role is built around the few accounts that move everything. Boiled down: freelance, $60,000 - $93,000, 5 years of Conflict Resolution, and a seat at the table where Public Service Institute decisions get made.
Key Responsibilities
- Report on attribution and channel ROI to inform the $60,000 - $93,000 budget cycle
- Manage event sponsorships and lead-capture programs across Fort Smith, AR
- Build the Fort Smith reference network that closes deals for you
- A knack for translating customer insights into sharper campaign briefs
- Hands-on ownership of social media calendars and community engagement
- Talk numbers with finance, then talk vision with prospects
- Wire Troubleshooting and HubSpot Service Hub together so marketing hands sales clean leads
- Prospect via cold calls, emails, and social selling to fill the freelance pipeline
What You'll Bring
- A communicator who can disagree without making it personal
- Hands-on sales marketing experience that holds up to follow-up questions
- Ability to learn new sales marketing systems quickly and apply them effectively
- Adaptability and resilience when facing shifting requirements
Public Service Institute builds sales marketing tools the way old shops built furniture — slowly, in Fort Smith, AR, and with a people-centered respect for the craft. We believe great Organization work comes from people who feel safe to experiment and occasionally fail.
A $60,000 - $93,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what Public Service Institute puts forward.
Freshly verified active, this Senior Customer Service Representative position is accepting candidates now.
Go ahead and apply; the worst that happens is Public Service Institute learns your name.
Skills
- Customer Retention
- Conflict Resolution
- Talkdesk
- HubSpot Service Hub
- Cold Calling
- Troubleshooting
- Complaint Handling
- Organization
- Written Communication
Benefits
- Book and audiobook stipend
- Dry Cleaning
- Internet and phone reimbursement
- Adoption assistance
- Free therapy and counseling sessions
- Car Wash
- No-meeting Fridays
- Financial hardship assistance fund