The Role
Manufacturing Excellence Inc wants a Senior Customer Service Representative who knows that the best Five9 is the kind a buyer never notices working. This part-time opening offers $91,000 - $133,000, the autonomy to run your own projects, and a team invested in your development.
Key Responsibilities
- Mentor junior reps on outreach cadence and objection handling
- Segment audiences and personalize outreach to lift response rates
- Keep Warwick renewals from slipping by owning the timeline
- Lead fiercely-supportive go-to-market efforts for products launching in RI
- Coordinate with agencies and vendors to deliver campaigns on time and on budget
- Build territory plans that maximize coverage across Warwick, RI
- Forecast demand and align marketing investment with sales objectives
What You'll Bring
- Solid Inbound Call Handling grounding, plus Data Entry you can pick up on the fly
- A portfolio that speaks louder than any line on your resume
- First Call Resolution fundamentals plus the Inbound Call Handling polish clients notice
- Comfort presenting to a RI-wide audience without a script
Since day one, Manufacturing Excellence Inc has been on a fun-loving mission to reshape sales marketing from its base in Warwick, RI. Burnout is treated as a system bug at Manufacturing Excellence Inc, not a badge of no-ego honor.
Our Manufacturing Excellence Inc offer is built to keep you: $91,000 - $133,000, coaching, benefits, and hours that flex around the RI life you want.
This role is being actively staffed, with offers expected before the quarter closes.
Don't wait for the perfect moment to switch into sales marketing work, because it's right now.
Skills
- First Call Resolution
- Five9
- Knowledge Base Management
- Data Entry
- Inbound Call Handling
- Salesforce Service Cloud
- Account Management
- Escalation Management
- Customer Retention
- Verbal Communication
- Project Management
- Continuous Learning
- Goal Setting
- Facilitation
Benefits
- Certification reimbursement
- Equity grants
- HSA investment options
- Competitive base salary
- Meditation Room
- Fertility benefits and IVF coverage
- Four-day work week
- Company-wide holiday shutdown
- Game Room
- Flexible scheduling
- Oil Changes
- Health coaching
- Parking Allowance