Salary$79,000 - $106,000
ExperienceMid-Level
TypeRemote
Posted2026-10-16
Deadline2026-12-20
1

The Role

Come own the technology pipeline at Strategic Advantage, where the Help Desk Technician we hire in Springfield gets real authority and a real on-call rotation. This is a remote opportunity built for someone who wants to own outcomes, sharpen Flexibility, and grow with a tight-knit team.

Key Responsibilities

  • Spike an ITIL Foundation proof of concept fast when Strategic Advantage needs a yes-or-no answer
  • Cut Antivirus Management cold-start times so Strategic Advantage functions wake before MA users notice
  • Ship the ITIL Foundation feedback-hungry rewrite that pays down years of Strategic Advantage technical debt
  • Write clean, well-tested code that scales with Strategic Advantage's growing user base
  • Refactor the technology module Strategic Advantage has been afraid to touch
  • Profile CompTIA Security+ memory use and chase down the leaks crashing Springfield nodes
  • Prototype proof-of-concept solutions for emerging technology requirements
  • Review pull requests and uphold engineering standards across the technology team

What You'll Bring

  • Sound instincts for reading a room you've never been in before
  • Bachelor's degree in a related field, or equivalent practical experience
  • Strong multitasking ability without sacrificing quality
  • Enough Desktop Support to be dangerous, enough Penetration Testing to be trusted
  • Roughly 3+ years operating in a similar Help Desk Technician position
  • Strong working knowledge of Multitasking and Project Management
  • Comfort being measured against a clear mid-level bar

We are a client-focused technology company, and Strategic Advantage calls Springfield, MA home. Trust is the default setting at Strategic Advantage; you have to actively spend it to lose it.

We offer a competitive salary of $79,000 - $106,000, comprehensive health coverage, and a clear path to grow into senior technology work.

Fresh as of this morning, Strategic Advantage marked the mid-level seat available.

Ready to put your ITIL Foundation and Proxmox skills to work? apply now.

2

Skills

  • Desktop Support
  • SCCM
  • Hardware Troubleshooting
  • Microsoft Intune
  • Antivirus Management
  • Proxmox
  • ITIL Foundation
  • Penetration Testing
  • CompTIA Security+
  • Splunk
  • Project Management
  • Flexibility
  • Multitasking
3

Benefits

  • Health Insurance
  • Stock Options
  • Oil Changes
  • Disaster relief assistance
  • Global emergency assistance
  • Flexible scheduling
  • Massage Therapy
  • Disability Insurance
  • Charitable Giving
  • On-site flu shots and vaccinations
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