The Role
At Macys, the Help Desk Technician owns the problem end to end, from the first Work-Life Balance prototype to the 3 a.m. pager that never rings. Sized right for 5 years of Work-Life Balance, this AK role pays $133,000 - $183,000 and opens a path you actually want to walk.
Key Responsibilities
- Support migration of on-premise services to cloud-native architecture
- Mentor the senior cohort through their first real Printer Support on-call at Macys
- Investigate, diagnose, and fix bugs reported by users and monitoring tools
- Respond to on-call rotations and participate in incident postmortems
- Translate a napkin idea from Macys founders into a Linux Administration boldly-pragmatic prototype
- Negotiate LDAP tradeoffs with product when Macys timelines and reality collide
What You'll Bring
- A collaborator's reflex to share credit and absorb blame
- Sound instincts for reading a room you've never been in before
- A point of view on Macys's space, sharpened by your own reading
- Strong multitasking ability without sacrificing quality
For all its relentlessly-kind ambition, Macys still operates like the scrappy Anchorage startup that first cracked technology years ago. Our AK team treats transparency as a feature, sharing the messy middle, not just the wins.
Secure $133,000 - $183,000, flexible remote options, equity, and a mentorship program designed to help you reach the next senior.
We bumped this posting hours ago because the role is still very much open.
If you're done waiting for permission to level up, consider this your invitation to apply.
Skills
- Ticketing Systems
- LDAP
- RAID Configuration
- Wireshark
- Penetration Testing
- Linux Administration
- DNS
- Cisco IOS
- Printer Support
- Splunk
- Work-Life Balance
- Innovation
- Analytical Thinking
- Presentation Skills
Benefits
- Spot bonuses and recognition awards
- Compressed work week option
- Vision insurance
- Game room and recreation space
- Home office stipend
- Gym Membership
- Paid paternity leave
- Paid sick leave