The Role
Looking for your next chapter in growth marketing? Blackstone wants a Customer Support Specialist ready to make an impact in Iowa City. Own your projects, earn $66,000 - $91,000, and grow with a team that turns 3 years of Ticket Management into real results.
Key Responsibilities
- Build landing pages that turn Iowa City curiosity into demo bookings
- Negotiate renewals before the sales marketing contract goes quiet
- Feed sales the Salesforce Service Cloud signals that say a buyer is ready now
- Win back the accounts a previous Customer Support Specialist let slip
- Brief the Customer Support Specialist team on what's working in this week's market
- Hands-on ownership of social media calendars and community engagement
- Create sales collateral, decks, and proposals that move prospects forward
- Grow brand awareness through Ticket Management and Empathy initiatives
What You'll Bring
- Sound instincts for reading a room you've never been in before
- An instinct for prioritization when everything is labeled urgent
- Sharp organizational skills and an ability to juggle multiple workstreams
- Demonstrated calm when an Iowa City, IA client changes scope mid-stream
Blackstone is what happens when inclusive engineers in Iowa City decide that good enough is the enemy of great Analytical Thinking. Our IA team treats transparency as a feature, sharing the messy middle, not just the wins.
Come grow with us: $66,000 - $91,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Iowa City living.
This Customer Support Specialist posting is fresh, active, and open for business right now.
Think you can bring something different to our sales marketing team? Prove it by applying.
Skills
- Zendesk
- Empathy
- Jira Service Management
- Salesforce Service Cloud
- Multitasking
- Technical Support
- Ticket Management
- Analytical Thinking
- Negotiation
Benefits
- Relocation assistance
- Summer Picnic
- Casual dress code
- Sabbatical for long-tenured employees
- Annual bonus program
- Sabbatical Leave
- Supplemental life insurance
- Donation Matching
- Retention bonuses
- Parental Leave
- Career coaching
- Patent and innovation bonuses
- Paid vacation days