The Role
Selling ServiceNow's product is easy once you believe in it; the harder part of this Customer Success Manager job is scaling what already works. Count it up: 6 years, $115,000 - $181,000, a sales marketing charter, and the kind of ServiceNow growth that compounds.
Key Responsibilities
- Pitch, listen, adjust, and pitch again until the sales marketing deal lands
- Build territory plans that maximize coverage across Kent, WA
- Read the room on every manager call and adjust the close
- Own the handoff doc that keeps nothing falling between Freshdesk and CRM
- Trade weekly notes with product on what Kent buyers keep requesting
- Turn churned sales marketing logos into win-back targets with a plan
What You'll Bring
- The discipline to document while it's fresh, not after it's forgotten
- Comfort being accountable for an empathy-led outcome in a full-time role
- The integrity to flag your own mistakes first
- 7+ years navigating the politics that sales marketing work attracts
- Strong multitasking ability without sacrificing quality
At the heart of ServiceNow is a quick-to-ship belief that great sales marketing software should feel effortless. Our WA team treats transparency as a feature, sharing the messy middle, not just the wins.
You'll receive $115,000 - $181,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.
Still recruiting as you read this, no archived listing tricks.
Whatever brought you to this listing, let it carry you all the way to the apply form.
Skills
- Empathy
- Avaya
- Conflict Resolution
- SLA Management
- Technical Support
- Email Support
- Freshdesk
- Twilio Flex
- Work Ethic
- Resilience
- Growth Mindset
Benefits
- Sabbatical Leave
- Physical therapy coverage
- Relocation Assistance
- Vacation Days
- Gym membership reimbursement
- Family Leave
- Health Insurance
- Roth 401(k) option
- Wellness program and challenges
- Mentorship programs
- Paid paternity leave
- Stretch assignments and rotations
- Paid personal days
- Yoga Classes
- Concierge Services