The Role
Revenue targets at Nissan are public, ambitious, and yours to own the moment you take this Customer Success Manager role. This is $106,000 - $158,000 for 6 years of Churn Reduction, a part-time schedule, and a manager stake in where Nissan heads next.
Key Responsibilities
- Craft compelling messaging tailored to sales marketing buyers and decision-makers
- Sharpen the Customer Success Manager value prop for each vertical we touch
- Dig into Technical Support funnels and fix the step where buyers vanish
- Hand the Customer Success Manager crew a territory plan they can actually run
- Seed Franklin social channels with content that earns replies
- Keep the CRM honest so forecasts at Nissan mean something
- Pitch upsells that feel like favors, not invoices
- Show up at Franklin, TN networking nights with a reason to follow up
What You'll Bring
- Self-direction that survives a quiet Slack channel
- A Franklin grounding, or the adaptability to plant roots quickly
- Strong time-management skills and a bias toward action
- Working knowledge of Technical Support alongside transferable Intercom chops
- Knowledge of TN-specific regulations relevant to sales marketing work
- Adaptability and resilience when facing shifting requirements
- The integrity to flag your own mistakes first
We're Nissan — a heads-down-and-happy Franklin, TN outfit that treats Churn Reduction less like a feature and more like a craft. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Success Manager.
We pair $106,000 - $158,000 with a seasoned mentor, so your Stress Management sharpens fast while the benefits quietly take care of everything else.
Newly timestamped, Nissan keeps this manager opening on the active board.
If the Customer Success Manager role sounds like your next chapter, send us your application and let's talk specifics.
Skills
- Technical Support
- Churn Reduction
- Intercom
- Customer Feedback Analysis
- People Management
- Stress Management
Benefits
- Wellness Programs
- Certification Reimbursement
- Auto and home insurance discounts
- Internet Reimbursement
- Personal Shopping
- Nutrition counseling
- Career coaching
- Onsite Childcare
- Professional Development
- Employee stock purchase plan (ESPP)
- 401(k) matching
- Pet insurance
- Dental insurance
- Travel per diem