The Role
The collaborative part of this Customer Success Manager job at MGM isn't the travel or the targets, it's how fast Cross-selling compounds when done right. Net it out: remote, $109,000 - $175,000, 8 years, ownership of the sales marketing outcome, and a MGM team that has your back.
Key Responsibilities
- Close the loop between ad spend and revenue, dollar for dollar
- Mine Empathy data for the customer-centric story that wins the room
- Drive upsell and renewal conversations with existing MGM accounts
- Script the webinar that fills the sales marketing top of funnel
- Coordinate cross-functional launches with creative, product, and operations
- A knack for translating customer insights into sharper campaign briefs
- Hand the Customer Success Manager crew a territory plan they can actually run
- Write copy for ads, emails, and web pages that converts sales marketing traffic
What You'll Bring
- A collaborative mindset and genuine enthusiasm for teamwork
- A point of view, held loosely and defended well
- Strong rapport-building skills and a genuinely positive presence
- 8 years that taught you which corners can be cut
- Comfortable presenting ideas to stakeholders at every level
MGM is a small but relentlessly curious SC company that punches well above its weight in the sales marketing space. Accountability here is shared, so wins belong to the team and setbacks become lessons.
At MGM, $109,000 - $175,000 is just the opener; the mentorship, benefits, and Mount Pleasant, SC flexibility are where the offer gets good.
Right this second, the Customer Success Manager opening at MGM is taking resumes.
Tell us about the nimble project you're proudest of when you apply for this Customer Success Manager seat.
Skills
- Escalation Management
- Empathy
- Gorgias
- First Call Resolution
- Ticket Management
- Cross-selling
- Genesys Cloud
- Cold Calling
- Customer Retention
- Technical Support
- Presentation Skills
- Customer Service
- Networking
- Intercom
Benefits
- Online course subscriptions
- Referral Bonuses
- Spot Bonuses
- Home office stipend
- Cost-of-living adjustments
- Vision Insurance
- Floating Holidays
- Employee stock purchase plan (ESPP)
- Remote work flexibility
- Annual physical and health screenings
- Conference attendance budget
- Military leave
- Unlimited PTO
- Employee Stock Purchase Plan
- Happy Hours