The Role
Growth Partners needs someone who can turn a cold Federal Way market warm, and the Customer Success Manager role pays $113,000 - $160,000 to whoever does it best. Take stock: $113,000 - $160,000, remote, 6 years of Resilience, and a manager title that grows teeth as you prove yourself.
Key Responsibilities
- Build and nurture relationships with prospects across the Federal Way, WA market
- Keep the messaging consistent from Federal Way, WA billboards to cold DMs
- Negotiate renewals before the sales marketing contract goes quiet
- Set and monitor KPIs tied to revenue, retention, and acquisition cost
- Stitch together a referral program Growth Partners customers want to share
What You'll Bring
- Proven SLA Management results, ideally seasoned in Federal Way, WA
- Real curiosity about why Growth Partners customers do what they do
- The diplomacy to align stakeholders who don't agree yet
- Practical command of Cold Calling, with bonus points for First Call Resolution
- The discipline to document while it's fresh, not after it's forgotten
At Growth Partners, a hands-dirty team in Federal Way, WA has spent years proving that Churn Reduction and Twilio Flex belong in the same conversation. We default to documenting decisions so WA and remote teammates stay equally in the loop.
Come grow with us: $113,000 - $160,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Federal Way living.
The Growth Partners team is expanding in Federal Way, WA this quarter, and this seat is part of that growth.
Take charge of your future and apply for this Customer Success Manager role now.
Skills
- First Call Resolution
- Cold Calling
- Churn Reduction
- Account Management
- Salesforce Service Cloud
- Twilio Flex
- Email Support
- SLA Management
- Upselling
- Inbound Call Handling
- Resilience
- Customer Service
- Multitasking
- Delegation
Benefits
- Comprehensive health insurance
- Fertility benefits and IVF coverage
- Team Building Events
- Fully remote position
- Car Wash
- Flexible Work Arrangements
- Paid holidays
- Family planning support
- Lifestyle spending account
- Competitive base salary
- Holiday parties
- Housing Allowance