The Role
If chasing flat numbers bores you, the Customer Success Manager seat at DE Shaw comes with quotas worth beating and Complaint Handling worth mastering. Frame it as DE Shaw trusting your 7 years with $94,000 - $138,000, a sales marketing mandate, and the room to grow into leadership.
Key Responsibilities
- Read intent data and route the Florence hot leads first
- Plant DE Shaw in the sales marketing conversations buyers already trust
- Keep a finger on competitor pricing across KY
- Draft the cold-outreach copy that survives a manager buyer's inbox
- Talk numbers with finance, then talk vision with prospects
- Build landing pages that turn Florence curiosity into demo bookings
What You'll Bring
- Written communication clear enough to survive a forwarded email chain
- Hands-on proficiency with Genesys Cloud, ideally paired with People Management
- The discipline to finish the boring 20% that makes the rest matter
- Experience supporting cross-functional teams in a manager capacity
- A feedback-hungry attitude and eagerness to learn new skills
DE Shaw is the make-it-better Florence, KY company that sales marketing insiders recommend but rarely the one that advertises. We protect Fridays for learning, so spend them chasing Churn Reduction or Prioritization, your call.
Secure $94,000 - $138,000, flexible remote options, equity, and a mentorship program designed to help you reach the next manager.
This Customer Success Manager posting is fresh, active, and open for business right now.
Bring your Active Listening, your questions, and your ambition; we'll bring the rest at DE Shaw.
Skills
- Verbal Communication
- Complaint Handling
- Churn Reduction
- Genesys Cloud
- Problem Solving
- Account Management
- QA Monitoring
- Time Management
- Live Chat Support
- Active Listening
- Prioritization
- People Management
Benefits
- Paid personal days
- Stock Options
- Remote work flexibility
- Nap pods
- Phased retirement options
- Health Insurance
- Dry Cleaning
- Commuter Benefits
- Continuing education leave
- Dental Insurance
- Game room and recreation space
- Flexible working hours
- Will preparation services
- Stock options