The Role
Join Big Lots and help us scale demand generation, brand awareness, and measurable revenue in Camden, NJ. Here you'll combine 7 years of know-how with $102,000 - $152,000, full project ownership, and a team that has your back.
Key Responsibilities
- Build the Camden reference network that closes deals for you
- Pull the warm-yet-rigorous case study that closes a stalled Camden deal
- Segment audiences and personalize outreach to lift response rates
- Build territory plans that maximize coverage across Camden, NJ
- Drive upsell and renewal conversations with existing Big Lots accounts
What You'll Bring
- The grit to debug at 4pm on a Friday without complaint
- Ability to thrive both independently and as part of a tight-knit team
- Comfort with the remote cadence of a Camden-based operation
- Self-direction that survives a quiet Slack channel
- A team player who lifts up colleagues and shares credit
- Equal parts Verbal Communication depth and Avaya curiosity
- Sharp organizational skills and an ability to juggle multiple workstreams
Long before sales marketing was fashionable, Big Lots was already solving it for businesses scattered across NJ. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.
This Camden, NJ role comes with $102,000 - $152,000, hybrid work, paid learning days, and a mentor focused on your Escalation Management growth.
We refreshed this Customer Success Manager listing this week to keep it current for applicants.
Hit the apply button and let's explore your future with Big Lots.
Skills
- De-escalation
- Escalation Management
- Customer Satisfaction Surveys
- Cross-selling
- Knowledge Base Management
- Zendesk
- CSAT Reporting
- Verbal Communication
- Ticket Management
- Avaya
- Communication
- Delegation
- Professionalism
- Mentoring
Benefits
- Long-term disability insurance
- Wellness stipend
- Online course subscriptions
- Career transition support
- Assistive technology support
- Hearing aid coverage
- Student loan repayment assistance
- Service Discounts
- Auto and home insurance discounts
- Wellness program and challenges
- Recognition and rewards platform
- On-site childcare
- Pet insurance
- Smoking cessation programs
- Meditation and mindfulness apps