The Role
We are looking for a mid-level Customer Service Representative who turns prospects into long-term customers and quotas into milestones. What anchors this Roanoke job is ownership; the $65,000 - $91,000, the remote hours, the 4-year ask all hang off that.
Key Responsibilities
- Wire Phone Etiquette and Help Scout together so marketing hands sales clean leads
- Steer Civic Engagement Corp prospects from interest to invoice without friction
- Dig into Intercom funnels and fix the step where buyers vanish
- Negotiate renewals before the sales marketing contract goes quiet
- Maintain accurate records in the CRM and forecast monthly bookings
- Show up at Roanoke, VA networking nights with a reason to follow up
- Pitch Civic Engagement Corp's detail-loving offering to buyers who haven't heard of us yet
- Craft compelling messaging tailored to sales marketing buyers and decision-makers
What You'll Bring
- Experience at the mid-level inside a remote role
- Written communication clear enough to survive a forwarded email chain
- Familiarity with the Roanoke market and local sales marketing landscape
- A track record of scrappy delivery in a remote structure
Joining Civic Engagement Corp means joining a supportive group of professionals who push sales marketing forward from Roanoke. Every Customer Service Representative at Civic Engagement Corp owns an outcome, not just a checklist of tasks.
The Customer Service Representative role earns $65,000 - $91,000 and opens doors to cross-functional projects that accelerate your De-escalation and Problem Solving growth.
New applicants this week join a hiring cycle that is already in motion.
If the Customer Service Representative role sounds like your next chapter, send us your application and let's talk specifics.
Skills
- Intercom
- De-escalation
- Churn Reduction
- Time Management
- Phone Etiquette
- Help Scout
- Problem Solving
- Teamwork
Benefits
- Flexible Work Arrangements
- Leadership development programs
- Floating Holidays
- Annual learning stipend
- Discounts on company products
- Home Office Setup
- Smoking cessation programs
- Inclusive benefits for LGBTQ+ employees
- Spot bonuses and recognition awards
- Car Allowance
- Restricted stock units (RSUs)
- Pet Insurance