1
The Role
At Meta, the Customer Service Manager is the engine behind every qualified lead and every signed contract. This Customer Service Manager role at Meta rewards initiative with $90,000 - $142,000, real decision-making power, and steady career advancement.
Key Responsibilities
- Own the handoff doc that keeps nothing falling between SLA Management and CRM
- Build the campaign calendar that keeps Rochester, MN pipeline full year-round
- Pitch, listen, adjust, and pitch again until the sales marketing deal lands
- Pair a $90,000 - $142,000 quota with the discipline to forecast it straight
- Negotiate pricing and close deals that meet or exceed quarterly quotas
- Build and nurture relationships with prospects across the Rochester, MN market
- Carry a $90,000 - $142,000-tier quota and the playbook to hit it
- Qualify inbound leads and route them through the sales funnel efficiently
What You'll Bring
- Comfort being the newest person in the room and the loudest in the notes
- A MN sensibility, or genuine curiosity about this market
- The patience to mentor without taking over the keyboard
- The kind of empathy that makes hard feedback land softly
At Meta, a fast-paced Rochester-based studio, the whole mission boils down to making SLA Management feel effortless for everyone downstream. Ownership at Meta means you fix the broken thing even when nobody assigned it to you.
Your package includes $90,000 - $142,000, premium healthcare, and a generous home-office allowance for our distributed team.
The Meta hiring team is moving on qualified applicants without delay.
If you're excited about sales marketing work, we want to hear from you.
2
Skills
- Empathy
- Data Entry
- Avaya
- SLA Management
- Cross-selling
- Communication
- Public Speaking
3
Benefits
- Asynchronous work culture
- Direct access to leadership
- Paid maternity leave
- Inclusive benefits for LGBTQ+ employees
- Travel Allowance
- Employee discount program