The Role
Stop pitching features and start selling outcomes, the way ExxonMobil's Customer Service Manager team approaches every Vallejo account. This low-drama role offers $118,000 - $181,000, full ownership of Data Entry projects, and the support of a team that ships together.
Key Responsibilities
- Brief the Customer Service Manager team on what's working in this week's market
- Build landing pages that turn Vallejo curiosity into demo bookings
- Pair Decision Making insight with gut feel to rank the hottest leads
- Walk new sales marketing clients through onboarding so they stick around
- Own the handoff doc that keeps nothing falling between Time Management and CRM
- Keep Vallejo renewals from slipping by owning the timeline
- Convert webinar attendees into sales marketing demos within 48 hours
- Feed sales the Customer Service signals that say a buyer is ready now
What You'll Bring
- Proven aptitude for Multitasking, ideally near Vallejo, CA
- Knowledge of CA-specific regulations relevant to sales marketing work
- Strong time-management skills and a bias toward action
- Clarity of thought that shows up in tidy documentation
- Performance-driven problem-solving that doesn't wait for permission
- Curiosity and a continuous drive to sharpen your sales marketing craft
From our Vallejo, CA office, ExxonMobil ships underdog-spirited products used by companies large and small. We hand new Customer Service Manager hires real ownership early because trust given freely tends to be returned.
We reward your CSAT Reporting with $118,000 - $181,000, surround it with mentorship and benefits, and let your schedule flex around Vallejo.
Refreshed minutes ago, this Customer Service Manager req is wide open and taking applications.
Take the next step in your career and apply to join ExxonMobil.
Skills
- Escalation Management
- Problem Solving
- Data Entry
- Multitasking
- Patience
- Account Management
- Freshdesk
- CSAT Reporting
- Empathy
- Cold Calling
- Customer Service
- Team Leadership
- Time Management
- Decision Making
Benefits
- Accessible workplace design
- Internet and phone reimbursement
- New hire onboarding stipend
- Dental Insurance
- Dental insurance
- Career coaching
- Tuition Reimbursement
- Book and audiobook stipend
- Holiday Parties
- Long-term disability insurance