The Role
The Customer Service Manager opening at Energy Excellence Group is for someone who can carry a $90,000 - $134,000 number and still sweat the customer experience. Here, a Customer Service Manager owns their work, partners with a tight team, and earns $90,000 - $134,000 while building their career.
Key Responsibilities
- Set and monitor KPIs tied to revenue, retention, and acquisition cost
- Build and nurture relationships with prospects across the Richmond, VA market
- Design landing pages and conversion funnels that turn traffic into customers
- Carry the brand voice into every cold call and every caption
- Show up at Richmond, VA networking nights with a reason to follow up
What You'll Bring
- Comfort defending a recommendation in front of skeptics
- Curiosity and a continuous drive to sharpen your sales marketing craft
- The discipline to finish the boring 20% that makes the rest matter
- A collaborative mindset and genuine enthusiasm for teamwork
- Experience at the manager level inside a hybrid role
- Fluency in Outbound Calling earned the hard way, not just from a tutorial
A mission-soaked Richmond, VA company through, Energy Excellence Group measures success by how invisible its sales marketing systems become. Recognition here is specific and frequent, not saved up for some annual Richmond, VA ceremony.
Land here and your reward starts at $90,000 - $134,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.
Confirmed active this hour for the Richmond, VA crew, no waiting list.
Whatever brought you to this listing, let it carry you all the way to the apply form.
Skills
- Customer Onboarding
- Problem Solving
- Customer Retention
- CRM Software
- Live Chat Support
- Outbound Calling
- Time Management
- Mentoring
- Organization
- Communication
Benefits
- Headspace or Calm subscription
- Book Allowance
- Flexible scheduling
- Pet Insurance
- Backup childcare assistance
- Unlimited PTO
- Paid holidays
- On-site cafeteria
- Company-wide holiday shutdown