The Role
Revenue is a story, and DigitalWave wants a Customer Service Manager in Cincinnati to write the next chapter using Genesys Cloud and a sharp instinct for what customers actually want. We're looking for 8+ years of Zendesk; in return you'll get $78,000 - $124,000, ownership, and a team worth joining.
Key Responsibilities
- Win back the accounts a previous Customer Service Manager let slip
- Sharpen the Customer Service Manager value prop for each vertical we touch
- Build territory plans that maximize coverage across Cincinnati, OH
- Build the campaign calendar that keeps Cincinnati, OH pipeline full year-round
- Turn churned sales marketing logos into win-back targets with a plan
- Run the manager account like it's the only one that matters
What You'll Bring
- Manager fluency in Five9, with Cold Calling on your roadmap
- Knowledge of OH-specific regulations relevant to sales marketing work
- 7+ years building trust the slow, unglamorous way
- Resilience measured across 7 years of sales marketing cycles
- A steady hand when three priorities all claim to be number one
- Enough Empathy to be dangerous, enough Phone Etiquette to be trusted
DigitalWave is a fast-growing sales marketing company in Cincinnati, OH, where Zendesk and Five9 drive everything we do. Our Cincinnati team would rather over-communicate than leave a teammate guessing at midnight.
Get $78,000 - $124,000, get a mentor, get benefits, and get the freedom to grow your Five9 without anyone watching the clock.
Demand on the sales marketing team has us moving fast to fill this seat.
Apply now to begin a rewarding career with our Cincinnati, OH team.
Skills
- Five9
- Empathy
- Zendesk
- Genesys Cloud
- Data Entry
- Cold Calling
- Phone Etiquette
- Flexibility
- Professionalism
- Process Improvement
Benefits
- Lifestyle spending account
- Ping Pong
- Disability accommodations
- Financial wellness program
- Sick Days
- Parking Allowance