The Role
The Call Center Manager role at TC Energy rewards curiosity about why people buy as much as skill at making them. Look past the title and you'll see $76,000 - $122,000, an OH base, and a manager role that asks you to lead, not just execute.
Key Responsibilities
- Qualify hard, so the manager team only chases real money
- Coach junior reps through their first mission-driven negotiation
- Stitch together a referral program TC Energy customers want to share
- Sit in on demos and tighten the script after every loss
- Map buyer pain to TC Energy's pitch deck, slide by slide
What You'll Bring
- Storytelling instincts that turn data into a decision
- Comfort being the newest person in the room and the loudest in the notes
- Comfort with a TC Energy pace that rarely sits still
- Comfort defending a recommendation in front of skeptics
Here at TC Energy, we combine scrappy-but-steady engineering with a relentless focus on the customers we serve in Hamilton, OH. Every Call Center Manager at TC Energy owns an outcome, not just a checklist of tasks.
This manager role pays $76,000 - $122,000 and surrounds it with coaching, coverage, and hours that respect your weekends in OH.
This Hamilton, OH role just got a fresh timestamp, and applications are flowing in.
Bring 7 of grit or a fresh perspective; either way, this Call Center Manager role wants you.
Skills
- Outbound Calling
- Complaint Handling
- Customer Satisfaction Surveys
- Customer Success
- SLA Management
- Customer Feedback Analysis
- Jira Service Management
- Account Management
- Cultural Awareness
- Relationship Building
- Goal Setting
Benefits
- Pet insurance
- Dental insurance
- Gym membership reimbursement
- On-site childcare
- Medical insurance with low premiums
- Paid jury and witness duty
- Wellness stipend
- Flexible Spending Account (FSA)
- Adoption Leave
- Coffee Bar
- Board Games
- Adoption assistance
- Free therapy and counseling sessions