The Role
The brands that win in TX obsess over Intercom, and Starbucks is staffing this Call Center Manager role to do exactly that. We pair a $100,000 - $143,000 salary with real responsibility, so the Call Center Manager you become here grows faster than the title suggests.
Key Responsibilities
- Qualify inbound leads and route them through the sales funnel efficiently
- Pitch, listen, adjust, and pitch again until the sales marketing deal lands
- Write follow-ups that get answered, not the ones that get ignored
- Hand marketing the field intel that sharpens next quarter's ads
- Feed sales the Intercom signals that say a buyer is ready now
- Keep a finger on competitor pricing across TX
What You'll Bring
- A team player who lifts up colleagues and shares credit
- At least 6 years building expertise within the sales marketing space
- Comfort presenting to a TX-wide audience without a script
- 7+ years putting Networking to work in a sales marketing setting
Starbucks sits at the intersection of Freshdesk and Knowledge Base Management, quietly powering sales marketing workflows from its Dallas base. Our TX team treats transparency as a feature, sharing the messy middle, not just the wins.
The $100,000 - $143,000 we offer comes attached to mentorship, a clear ladder, real benefits, and flexible full-time days you can plan around.
Currently hiring in Dallas, TX, with a fresh listing as of today.
Send the resume, skip the cover-letter cliches, and let your Intercom do the talking.
Skills
- Help Scout
- Outbound Calling
- Upselling
- Net Promoter Score
- Freshdesk
- ServiceNow
- Time Management
- Intercom
- Knowledge Base Management
- Networking
- Professionalism
- Strategic Planning
Benefits
- Emergency savings program
- 401(k) retirement plan
- Direct access to leadership
- Recreation Area
- Paid jury and witness duty
- Volunteer Time Off
- Continuing education leave
- On-site flu shots and vaccinations
- Payroll advance options