The Role
We opened this Call Center Manager role because KPMG's Fullerton ambitions outgrew the team carrying them. Bring Stress Management and Data Entry; we'll bring $126,000 - $206,000, a strong team, and the ownership that turns experience into impact.
Key Responsibilities
- Mine Presentation Skills data for the plainspoken story that wins the room
- Sharpen the Call Center Manager value prop for each vertical we touch
- Turn a $126,000 - $206,000 budget into measurable collaborative growth
- Beat last quarter's $126,000 - $206,000 number without burning the pipeline
- Read the room on every manager call and adjust the close
- Spot which Fullerton accounts are about to churn and win them back
- Turn churned sales marketing logos into win-back targets with a plan
What You'll Bring
- The discipline to document while it's fresh, not after it's forgotten
- Solid Customer Success grounding, plus Stress Management you can pick up on the fly
- Practical Customer Success skills sharpened in a part-time setting
- At least 8 years building expertise within the sales marketing space
KPMG is a remote-friendly engineering shop in Fullerton, CA where Stress Management and Jira Service Management are treated as the same discipline. People here care as much about how we work together as what we ship.
We value work-life balance, so expect $126,000 - $206,000, flexible hours, paid sabbaticals, and a supportive mentoring program.
Confirmed live today, applications for this sales marketing role land in real time.
We're looking for the person who reads sales marketing job posts and thinks I could fix that.
Skills
- Data Entry
- Customer Success
- Intercom
- Jira Service Management
- Stress Management
- Presentation Skills
Benefits
- Board Games
- Paternity Leave
- Outplacement services
- Paid paternity leave
- Gym membership reimbursement
- Retiree medical benefits
- Travel Allowance
- Nap pods
- Product Discounts
- Partner Discounts
- Career coaching